N° Référence: SAM_PRE
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I.R.I.S. - Senior Service Availability Manager


For an opportunity in the financial sector for one of our Luxembourg customers, we are currently looking for a Senior Service Availability Manager (m/f).



Your main missions

  • Ensure availability of Services/Applications is achieved as contracted by the Customer
  • Leader for SLA related to Availability Services/Applications
  • Collaborate with the Major Incident Manager for resolution of complex Major Incidents
  • Provide integrated management and coordination of Incident Management, Problem Management, Change Management, Availability Management processes
  • Act as functional lead of Service Management Team and Ism Processes for an its customer
  • Maintain working relationship with client on Operational matters, assisting Sdm and Dpe functions owning client issues.
  • Use specific information from Major Incidents in conjunction with the Problem Manager to drive technical teams so that they can build high quality Rcas.
  • Assist DR team for annual testing plan
  • Lead process quality improvements - reduction in overall Incidents, failed changes etc.
  • Lead process awareness across all teams and provide education if required
  • Responsible for operational processes & oversee their execution


Your profile

  • Minimum 5 to 7 years of experience in Service Management, Technical Team Leader, line Manager or equivalent function.
  • Minimal 2 to 3 years of experience with delivery of mid to large size IT infrastructure company.
  • Project leader skills recommended
  • Excellent knowledge of English (oral and written).
  • Excellent documentation and presentation skills.
  • Good technical knowledge of various IT domains such as Windows, Unix, Linux, Mainframe, Middleware, Storage, Telecom, Security, etc.
  • Strong client- and service-oriented mindset.
  • Excellent proven soft skills (team building, motivation, communication, influencing, negotiation, trust building, conflict management, coaching, leadership, decision-making, etc).
  • Flexible to travel, if required.


* Only candidates with eligible work permit for Luxembourg will be considered for this opportunity. *

Description société

I.R.I.S. ICT Consulting is there to help you if you don't have the right ICT specialists in house or when you are looking for additional skills or a specialized expertise.

Our experts let you take advantage of the knowledge, skills and experience of our own employees, by installing, maintaining, migrating and optimizing your existing infrastructure.

Our specialization areas are but not limited to:
- IBM (System x, System P, System Z, storage and backup solutions, Tivoli suite, WebSphere suite, Information Management suite, ...)
- Mainframe (MVS, OS/390, z/OS, z/VM, z/Linux, VSE, ...)
- Unix (AIX, Sun Solaris, HP Unix, ...)
- Backup- and recovery tools (Tivoli Storage Manager, Veeam, HP Data Protector, Legato, ...)
- VMware (vSphere, View, ...)
- Cisco (networking solutions, UCS, ...)
- Microsoft (Windows NT, 2000, 2003, XP, 2008, Vista, 7, 2010, ...)
- Linux (RedHat, Suse, Gentoo, ...)
- Citrix (Xen, Metaframe, ...)
- Thin clients (Wyse, Igel, ...)
- LeoStream
- ...

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