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Randstad - IT Helpdesk & Support Agent

We are currently looking, for one of our client, for an:


IT helpdesk & support agent French - English speaking (M/F)



Your mission

  • You will provide technical support in French and English and ensure users are helped in a quick and efficient way.
  • You will solve several issues per day, mainly with MS Office applications; password reset will be also part of your tasks and you will solve mobile issues (BlackBerry, Android) and iPad issues.
  • You are the first contact and provide a customer friendly approach.
  • You communicate clearly with the users and make clear statements regarding the follow-up of their tickets.
  • You follow up and dispatch the support requests within the Service Level Agreements.
  • You report to the Service Desk Manager and establish and maintain excellent contact with the ICT Local Support teams and other Support Teams.


Your profile

  • You have a passion for helping people with software problems and you have at least 2 year of experience on an IT Helpdesk or IT Service Desk.
  • You possess an advanced knowledge of Microsoft applications and products (Word, Excel, Outlook,..) Also you have an interest in mobile technology (Android, BlackBerry...)
  • You have an excellent knowledge of French and English, spoken as well as written. Good knowledge of German and/or Luxembourgish is a plus.
  • You are flexible, able to handle and solve different situations and can deal with stress.
  • You have good communication skills and can work well independently as well as in a team.

Description société

Randstad is one of the leading players worldwide in the area of recruitment, temporary work and human resources services. Randstad has been operating in Luxembourg since 1995 and works for most of the important companies of the country.

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