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Sogeti - Technical Team Lead

Job Description

  • Daily operational team management of Front Office and Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition
  • Resource management: planning of resource usage (shifts, holidays) and estimation of costs, timescale and resource requirements for the expected level of service
  • Activities tracking against the plan, provide regular and accurate reports
  • Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances
  • Managing the change control procedure
  • Providing effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience

  

Skills & Requirements

 

General

  • Very good project management skills
  • Very good team management skills
  • Advanced IT product knowledge and experience (HW/SW)
  • Highly autonomous and IT skilled in business management tools
  • For the Central Logistic and Procurement services: Good knowledge of logistical processes and Advanced knowledge in planning optimisation

Analysis and technical skills

  • Very good skills in all of the MS Office applications
  • ITIL V3 Foundation Certified

Management

  • Develop and maintain operational unit procedures
  • Drive service enhancements and optimisations
  • Facilitate and foster change
  • Facilitate and steer work meetings with internal users
  • Perform internal users satisfaction analysis 

Description société

With more than 720 experimented collaborators, Sogeti Luxembourg is the most important IT services actor in Luxembourg.
We are able to deliver both private and public sectors and owns more than 120 active accounts in Luxembourg.
We offer our customers a wide range of IT services covering 4 disciplines (Application, Security, Infrastructure et Testing Services) in 7 on top domains (Business Intelligence, Enterprise Content Management, Application Development & Management, Cloud Computing, Desktop & Unified Communication, Mainframe et Testing).
As a real trustful partner for our customers, we are always listening to their needs and always offering them special sized solutions with a mutual goal to succeed and to perform.
The passion of our consultants for IT makes the difference through their competences and professionalism, and these qualities that are our force and pride.

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