N° Référence: 1106
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Telindus - Field Force Manager

Réf.: 1106

Job Description 

  • Your primary objectives are enhancing the quality of services that are provided to the end customers and control the installation subcontractors.
  • You will also make sure that field force work is delegated properly and you will be responsible for the overall end to end installation operational efficiency and continuous improvement.
  • You will be accountable for the following functions:
    • 3rd parties management
    • Control & reporting
    • Processes & procedures
    • Project management
    • Customer management
    • Training development
    • Continuous improvement
    • Field auditing
  • And you will provide Support for:
    • Contract management
    • Logistics management
    • Systems & tools management
    • Invoicing & billing
    • Legal & regulatory issues


Your Profile

  • Bachelor degree in business administration, economics, management or related field
  • Experience in leading with external providers, namely: managing performance, ensuring fulfilment of contractual conditions and improving quality of service
  • Experience dealing with performance indicators (analytics & reporting) and identifying improvement initiatives
  • Experience managing teams through complex situations, adapting quickly and helping others navigate change
  • Experience working through organizational changes and developing and implementing creative solutions 
  • Comfort in dealing with multiple projects and activities in parallel
  • Experience in Telecom industry
  • Fluency in French and English


Our Offer


A professional and stimulating working environment in the telecommunications sector. Various career opportunities within the Proximus Group on a national and International level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.

Description société

Tango is the leading alternative operator in Luxembourg, offering TV, Internet, fixed and mobile telephony services to residential customers, the self-employed and small businesses.Driven by its taste for a good challenge and intent on offering simplicity and clarity, Tango is focused on the user, and since its inception in 1998, has rolled out a strong innovation policy to provide the best technology at the fairest price.Close to its customers, the company relies on an efficient distribution network which includes 9 Tango outlets and 18 partner outlets. Tango also works closely with international partners, such as Vodafone, to ensure an optimal communication experience, even abroad.Thanks to a broad portfolio of products and efficient customer service, today, over 271,000 customers have put their trust in Tango.As a member of the Proximus Group since 2008, Tango can also count on the support of its sister company Telindus, a leading integrator and operator in Luxembourg offering services in the field of fixed and mobile telecommunications, ICT infrastructure, the Cloud and security. Brought together under the Proximus Luxembourg structure since October 2016, the two companies cover all the expertise required to meet the needs of residential customers and businesses, whatever their size.

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