N° Référence: 20180320ORM
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Telindus - Operational Readiness Manager

Réf.: 20180320ORM

As an Operational Readiness Manager, you will be part of a process team that manages, integrates, industrializes and supports managed services projects for our customers.

 

 

Your Mission

  • You will be in charge to manage the requirements and expectations conditions for the integration of new Customer processes.
  • Ensure Service Provisioning is in line with the engagements
  • You will be accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process
  • You will own the process, manage the process lifecycle and Support documentation for the process from a strategic and tactical perspective.
  • You will ensure that the process is fit for purpose
  • You will promote and reinforce adherence to the process and policies associated with the Operational Readiness Management
  • You will be responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • You will remediate deviation of the process
  • You will be responsible for communicating with parties, provide guidance
  • You will be the point of contact for all new Operational Readiness Support design
  • You will be responsible for the effective implementation of the process "Operational Readiness Management" and carries out the respective reporting procedure.
  • You will represent the first stage of escalation for your process
  • You will monitor your process indicators to ensure that the Service Level Agreements are respected
  • You will identify, initiate, schedule and conduct reviews
  • You will ensure the closure of all Operational Readiness projects handover to operations records
  • You will establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology are reviewed and enhanced where applicable.

 

Your Profile

  • You have an University Degree (BAC + 5 or equivalent) in Computer Science, Information Systems Administration or related discipline
  • At least 5 years relevant professional experience
  • Proven analytical skills and the ability to determine causes and produce effective solutions
  • Good creativity and entrepreneurship
  • Customer driven mentality with a good capacity to assess their needs
  • Team player, highly dedicated and accountable
  • Excellent written and oral communication skills in English and French.

 

We Offer

 

A professional and stimulating working environment in the IT & Telecommunications sector. Various career opportunities within the Proximus Group on a national and International level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits.

Description société

Telindus powered by Tango is a leader in converged ICT and telecom services in Luxembourg and provides global solutions to all businesses and public administrations. Its areas of expertise include fixed and mobile telecommunications, ICT infrastructures, cloud and security. Telindus has become “Telindus powered by Tango” to offer increasingly innovative solutions to its customers and enhance their daily relations, while simplifying them.

In support of its customers to assist them in their digital transformation at their own pace, Telindus deploys a broad range of innovative and managed services that meet the specific needs of each of them for a sustainable development of their activities. Telindus generates value-creating solutions and pays particular attention to their return on investment.
With almost 500 experienced staff members, its approach is focused on the customers: a single contact person manages their needs and requirements through the command of an integrated end-to-end solution.

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