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Telindus - Technical Support Engineer

Job description:


We are currently looking for a Technical Support Engineer to join our Network Operation Team.

The role encompasses customer case troubleshooting, network operations, incident management and troubleshooting, process optimizations and service quality follow up. We are looking for an engineer who will have a “get it solved” personality, and the ability to function independently taking the lead on cases until complete service restoration.


Roles and Responsibilities

  • Perform regular health checks on our network elements and KPI reviews to guarantee service quality
  • Manage incident communication and proceed with needed troubleshooting actions
  • Troubleshoot and lead technical customer complaints investigations in order to restore service and guarantee good delivery to End Customer within defined SLAs
  • Work in collaboration with other Business Units such as Customer Care and other Technical teams
  • Assist clients in provisioning Telecom services as needed




Required Qualifications

  • Degree in telecommunication - Bachelor certificate required or similar professional experience
  • Previous telecommunication experience in area VoIP, SIP-trunk, Cloud-PBX, fixed broadband are appreciated
  • Advanced knowledge of network (application, LAN, WAN, etc.) and IP is an advantage
  • Follow-up skills - must be diligent to track open items and chase down responses on open issues
  • Documentation - must be conscientious and diligent about documenting all activities for tracking purposes
  • Languages: English is a must, French, German and / or Luxembourgish considered an asset


Desired Qualifications

  • Experience with global Telecom service providers, Mobile network, TV network infrastructure
  • Experience in any operational team, playing with network element such as routers, HDM platforms
  • Knowledge of Jira ticketing tool, Wireshark
  • SOAP protocol is appreciated, BPM process, SQL


Our offer:


A professional and stimulating working environment in the telecommunications sector. Various career opportunities within the Proximus Group on a national and International level, high-quality training and a rich and acknowledged expertise. We also offer you an attractive remuneration with many fringe benefits

Description société

Tango is the leading alternative operator in Luxembourg, offering TV, Internet, fixed and mobile telephony services to residential customers, the self-employed and small businesses.Driven by its taste for a good challenge and intent on offering simplicity and clarity, Tango is focused on the user, and since its inception in 1998, has rolled out a strong innovation policy to provide the best technology at the fairest price.Close to its customers, the company relies on an efficient distribution network which includes 9 Tango outlets and 18 partner outlets.

Tango also works closely with international partners, such as Vodafone, to ensure an optimal communication experience, even abroad.Thanks to a broad portfolio of products and efficient customer service, today, over 271,000 customers have put their trust in Tango.As a member of the Proximus Group since 2008, Tango can also count on the support of its sister company Telindus, a leading integrator and operator in Luxembourg offering services in the field of fixed and mobile telecommunications, ICT infrastructure, the Cloud and security. Brought together under the Proximus Luxembourg structure since October 2016, the two companies cover all the expertise required to meet the needs of residential customers and businesses, whatever their size.

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