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Halian - Incident Coordinator

Halian est actuellement à la recherche d'un incident coordinator pour l'un de nos client au Luxembourg.




  • Vous travaillerez en Centre d'Appels dans un environnement  technique.
  • Vous apporterez une assistance, un support  technique et suivez les clients dans le domaine de la téléphonie fixe, mobile, internet et/ou TV, smartphone et nouvelles technologies.
  • L'agent est en charge d'un incident dès sa récéption jusqu'à la résolution de celui-ci.



  • Vous avez terminé l'école secondaire ou une formation équivalente.
  • Vous avez de bonnes bases et techniques  en Telecom et/ou nouvelles technologies.
  • Vous avez la connaissance et l'utilisation parfaite du Français, Anglais, Allemand et Luxembourgeois.
  • Vous êtes familiarisé aux techniques téléphoniques et à l'outil informatique
  • Vous avez l'esprit d'équipe;
  • Vous avez d'excellentes aptitudes à communiquer verbalement;
  • Vous êtes résistant au stress



  • Contrat: CDI
  • Démarrage: ASAP
  • Localisation: Luxembourg


As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier.
Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before."
We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values:
Partnership, Respect, Intelligence, Dedication, and Energy.

Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!

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