Salesforce Customer Support Specialist (Role based in Lisbon, Portugal).
We're looking for a Customer Support Specialist with a proactive mindset and analytical approach. You will ensure technical issues are resolved efficiently while keeping the business context in mind.
Responsibilities
- Provide first-line and second-line support for Salesforce-related issues
- Investigate and resolve incidents by analyzing multiple systems/platforms and collaborating with cross-functional teams
- Communicate professionally with internal and external stakeholders, maintaining high customer satisfaction
- Assist in the documentation of known issues, solutions, and best practices
- Contribute to continuous service improvement initiatives
- Translate technical incidents into business-relevant insights and impacts
Technical skills
- Holds an ITIL Foundation v4 certification or demonstrates a strong willingness to become certified
- Excellent working knowledge of Office 365
- Knowledge of Sales force, plugins/web
- Professional communication skills in English, knowledge of Dutch and/or French is a strong plus
- A customer and result-oriented mindset - you aim to resolve issues with the business impact in mind
- Strong problem-solving skills - you enjoy digging into problems and finding the root cause
- A proactive, hands-on mentality - you take ownership and go the extra mile
- A team player who collaborates well in a supportive, international environment
- Stress-resistant - you remain calm and focused, even under pressure
- Strong organizational and planning skills, with attention to detail
- An analytical mindset with the ability to connect technical issues to business operations
Why cronos group?
We'll propose you
- An attractive salary package
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place
If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!
