To reinforce our teams, we are looking for an

Experienced service desk agent speaking french & english.

Your main responsibilities

• Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
• Involvement in customer projects will also be expected

• More specifically, the following tasks will need to be performed:

• • Support on network infrastructure
  • Call handling, tracking, dispatching, and escalation
  • Monitoring critical systems
  • Participation to infrastructure improvement projects

Your profile

• You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
• Fluent in French & English.  German and Luxembourgish are an asset.
• Open-mindedness and readiness to work in a multicultural environment
• Strong team spirit and customer orientation
• Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required
• ITIL certification would be a valuable asset

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered 🤝

• Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
• Permanent contract
• Training courses
• Dynamic and innovative environment
• Be in the position to open your career perspectives
• Competitive salary package

If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.