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NRB - Support Engineer (Browser Service)

Mission & tasks


You will represent Trasys Luxembourg PSF at our client, a European Institution, and you will work for our client in order to provide an optimal service quality as foreseen in the contracts. In this context, your responsibilities are:

  • Second level technical Support for the web browser software applications, including problem diagnosis, resolution and reporting via the Central Helpdesk.
  • The Support is organized in an ITIL-compliant manner.
  • Preliminary work and assist the Product Manager for web browsers, including the investigation and assessment of specific software configuration settings.
  • Testing and validation of new web browser version's installation packages on supported operating system platforms.
  • The technical documentation of the Reference Configuration is crucial. It is required to draft user guides, documentation of procedures, "known problem" articles etc.
  • An internal SharePoint-based planning and knowledgebase portal has to be administrated and maintained.



  • Excellent knowledge of the Microsoft Windows operating systems family (Windows 7, Windows 10,
  • Windows Server 2008 R2, 2012 R2 and 2016) and of related technologies, such as Group/Local Policies, Applocker etc.
  • Excellent knowledge of common web browser applications (Internet Explorer, Mozilla Firefox, Google Chrome, Edge).
  • Knowledge of Microsoft scripting languages (Powershell, VBScript).
  • Knowledge of the SharePoint platform is considered an asset.
  • English and French (spoken fluently), technical writing skills in English and French.
  • Ability to participate in multi-lingual meetings (English and French spoken), ease of communication in technical matters.
  • Capability of working in an international/multi-cultural environment, rapid self-starting skills, team-player.
  • Certification of ITIL for service delivery and service Support is considered an asset.

Description société

At Trasys International you will work at the challenging pace of the consulting world and in an international context, coached by renowned experts; Because work is part of life, we try to create a pleasant environment where you can focus yourself on your projects, but also enjoy a healthy life-work balance; At Trasys, you learn every day because you are motivated to share your knowledge with other specialists and to acquire new skills from your colleagues. Next to a permanent contract with a stable, growing employer we offer you an attractive salary combined with various extra-legal advantages (company car, meal vouchers,...)

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